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Industry study 06 of 24 · Finance Research Companion

Consumer Lending, Credit Cards and Mortgages

~11,000 words · 2 technical exhibits

American households owed about $18.8 trillion in mid-2026: roughly $13.1 trillion of mortgages, $1.7 trillion of auto loans, $1.65 trillion of student loans, $1.26 trillion of credit card balances and $0.46 trillion of home-equity lines (New York Fed Household Debt and Credit Report, Q2 2026). Every dollar of it is somebody's asset, and lending to consumers is one of the oldest and most profitable businesses in finance. It is also the one where the gap between an apparently brilliant year and a disastrous one is widest, because the true cost of a loan, the credit loss, shows up a year or three after the revenue has been booked. This section explains how each consumer credit product makes money (cards, personal instalment loans, buy now pay later, auto, mortgages, student loans and payday or small-dollar credit), how loans are funded (deposits, warehouse lines, securitisation, forward-flow sales, the government-sponsored mortgage machine), how servicing works, how regulators shape pricing, and what the landmark booms and busts teach. A worked example computes a credit card cohort, a personal-loan cohort and a BNPL order; a checklist sets out diligence questions for any consumer lender.

What the study covers

  1. 1Overview: one business, many wrappers
  2. 2Credit cards: the most profitable loan in mainstream banking
  3. 3Personal instalment loans and fintech lenders
  4. 4Buy now, pay later
  5. 5Auto lending
  6. 6Mortgages: the government-backed machine
  7. 7Student loans, payday and small-dollar credit
  8. 8Funding, securitisation and servicing
  9. 9Key numbers
  10. 10Landmark companies and cases
  11. 11Pitfalls
  12. 12How an expert thinks about it
  13. 13Glossary

Technical exhibits

Worked examples, checklists and case studies included with this study.

Credit Card and Instalment Loan Cohort Worked Example

A stylized 10,000-account card cohort over five years, a 1,000-loan personal-loan cohort over 36 months, and a pay-in-four BNPL order: revolve rate, APR, vintage charge-offs, funding cost, CAC, risk-adjusted margin and sensitivity, including a 10% APR cap (computed in Python)

Consumer Lender Diligence Checklist

Questions to ask of any card issuer, fintech lender, BNPL provider, mortgage originator or servicer, or state-licensed small-dollar and bank-partner lender